SUBSCRIPTION POLICY
1. Introduction
Welcome to Tropically’s Subscription Service for our filters. By subscribing to our filter delivery service, you agree to the terms outlined in this Subscription Policy. This policy is designed to provide you with a hassle-free way to receive your Tropically filters on a regular basis.
2. Subscription Terms
- Subscription Plans: Tropically offers various subscription plans for our filters, allowing you to choose the frequency that best suits your needs (e.g., monthly, bi-monthly, quarterly).
- Automatic Renewal: Your subscription will automatically renew at the end of each subscription period unless you cancel it. The renewal will be for the same duration as your initial subscription plan.
3. Billing and Payments
- Payment Method: You must provide a valid payment method to sign up for a subscription. All payments will be charged to the payment method provided at the time of subscription.
- Billing Cycle: Your payment method will be automatically charged at the start of each billing cycle based on your selected subscription plan.
- Failed Payments: If a payment fails, we will attempt to charge your payment method again. If payment continues to fail, your subscription may be suspended or canceled.
4. Shipping
- Shipping Schedule: Filters will be shipped according to the frequency selected in your subscription plan.
- Shipping Costs: Standard shipping costs are included in the subscription price. Any additional shipping charges will be communicated to you at the time of subscription.
- Delivery Time: Delivery times may vary depending on your location. You will receive a shipping confirmation email with tracking information once your order has been shipped.
5. Cancellations and Modifications
- Cancellation: You can cancel your subscription at any time by logging into your account on our website or contacting our customer support at hi@tropically.co. Cancellations must be made at least 48 hours before your next billing date to avoid being charged for the next cycle.
- Modifications: You can modify your subscription details, such as the frequency or delivery address, by logging into your account or contacting customer support. Changes must be made at least 48 hours before your next billing date to take effect for the upcoming cycle.
6. Refunds
- Refund Policy: Subscription payments are non-refundable once processed. If you encounter any issues with your filters, please contact our customer support team at hi@tropically.co for assistance.
7. Customer Support
If you have any questions or need assistance with your subscription, please contact us at hi@tropically.co. We’re here to help!
